There are a handful of ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you choose is a trouble ticket system. It is the easiest correspondence medium for several reasons. In case no client support team member is available at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will always hit home. You can also copy & paste large pieces of info without having to worry about typing mistakes, and if a particular problem requires more time to be solved or a number of responses must be exchanged, all the information will be in the same location, so each party can always see the comments supplied by the other one. The drawback of using tickets to contact your web hosting company is that they’re typically separate from the hosting platform, which suggests that if you have to supply information or to adhere to guidelines, you will have to use at least 2 different systems and this number can increase if you would like to administer a number of domain names. Plus, a lot of web hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting for an answer.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we’re using for our cloud web hosting isn’t separate from the web hosting account. It’s an integral part of our full-featured Hepsia hosting Control Panel and you’ll be able to visit it whenever you want with just a couple of clicks of the mouse, without needing to leave your hosting account. The ticketing system includes a quick-search field, which will help you track down any trouble ticket that you have opened in the past, if necessary. In addition, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can learn how to fix a particular issue before you actually open a ticket. The ticket response time is maximum sixty minutes, which suggests that you can receive swift assistance at any specific moment and if our tech support staff suggests that you should do something within your hosting account, you can do it momentarily without having to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve opened a semi-dedicated server account with us and you would like to get in touch with our help desk support staff members, you’ll be able to send a ticket directly from your Hepsia hosting Control Panel instead of going through an entirely different help desk support platform like you will need to do with the vast majority of hosting companies out there. Our integrated ticketing system will enable you to send a new ticket without difficulties and to browse through older tickets using an intelligent search box. Furthermore, you will be able to browse the relevant knowledge base articles that our system will present you with on the basis of the category that you pick for your new ticket. You can perform all of the above-mentioned things without logging out of your Control Panel at any moment, so in case you face any complication or have an inquiry, you can touch base with our technicians and resolve the given problem in no more than sixty minutes via a single platform.