Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we’re using for our cloud web hosting isn’t separate from the web hosting account. It’s an integral part of our full-featured Hepsia hosting Control Panel and you’ll be able to visit it whenever you want with just a couple of clicks of the mouse, without needing to leave your hosting account. The ticketing system includes a quick-search field, which will help you track down any trouble ticket that you have opened in the past, if necessary. In addition, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can learn how to fix a particular issue before you actually open a ticket. The ticket response time is maximum sixty minutes, which suggests that you can receive swift assistance at any specific moment and if our tech support staff suggests that you should do something within your hosting account, you can do it momentarily without having to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve opened a semi-dedicated server account with us and you would like to get in touch with our help desk support staff members, you’ll be able to send a ticket directly from your Hepsia hosting Control Panel instead of going through an entirely different help desk support platform like you will need to do with the vast majority of hosting companies out there. Our integrated ticketing system will enable you to send a new ticket without difficulties and to browse through older tickets using an intelligent search box. Furthermore, you will be able to browse the relevant knowledge base articles that our system will present you with on the basis of the category that you pick for your new ticket. You can perform all of the above-mentioned things without logging out of your Control Panel at any moment, so in case you face any complication or have an inquiry, you can touch base with our technicians and resolve the given problem in no more than sixty minutes via a single platform.