When your website hosting provider offers live chat support, you can speak to an agent live and learn useful information or get an issue resolved in a very timely manner. The advantage of using chat rather than calling to consult with a live person is that you need only a computer with access to the world wide web, so that you will not pay any rates when you're in a different country or state. In addition, it will be easier to copy and paste information such as domain names, usernames or error messages i.e. details that are sometimes hard to share with the other party on the telephone. The live chat is also a quicker way to contact the web hosting company's support team in comparison to using a ticketing system. Last, but not least, in case some problem needs more time to be resolved, you are able to do something else entirely while you wait for assistance on the live chat, so you will not waste time - something that is not possible in case you're on the phone.

Live Chat Support in Cloud Web Hosting

Along with the telephone and ticket support, we provide live chat support too. You will be able to get in touch with us every day, which includes weekends and holidays, and we will give you more information about the cloud web hosting that we provide if you are not among our customers yet, or about basic and billing questions in case you already have a user profile. Though for entirely technical matters you will have to open a ticket to our technical support, since such issues need more time to be taken care of, you may still get in touch with us on our live chat for some technical details. For example, we're able to assist you to set up an email address in your e-mail client or troubleshoot numerous problems, saving you lots of time. Even when our telephone lines are already off for the day, you can talk with a live person.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we supply with all our semi-dedicated hosting plans, you'll be able to get the answers for any questions you may have or get lots of problems dealt with quickly. Our chat service is accessible every day, therefore you're able to speak with a representative even on weekends and holidays. If you are not sure which plan is better for your web sites or if our revolutionary cloud hosting platform matches some system requirements, you may come on our live chat prior to purchasing anything. In case you are a present customer, you'll be able to get more details about account settings, billing issues as well as various common tech problems you may have, for instance when you can't install an email account in a client on your computer system. The live chat can save you a considerable amount of time regardless where you are or when you get in touch with us.