One-Hour Response Guarantee in Cloud Web Hosting
Our cloud web hosting offer a sixty-minute response guarantee, which suggests that irrespective of what enquiry or predicament you might have, we will always be there to lend you a hand. Actually, it rarely takes more than 30 minutes to get a problem resolved or an inquiry answered, and this is valid for both technical and pre-sales matters. Our support staff reps are available 24/7, even on legal holidays and weekends, which suggests that you will receive immediate help at all times. We understand just how expensive time can be, so by the time we answer your email or ticket, we will have examined the matter and, if we haven’t worked out a solution, we will supply you with more information on what you have to do on your end – if the case requires this. With our support service, you can be sure that there will be someone to assist you momentarily, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we realize exactly how critical it is to get timely help, we promise that you will never need to wait around for more than sixty minutes to obtain a reply to any ticket that you post through your semi-dedicated server Control Panel. In fact, you will rarely need to wait around for more than 20 to 30 minutes and this is valid for any enquiry no matter what its nature is – billing, technical or general. What’s more, our customer and technical support team is available to you 24 hours a day, so even in case you open a ticket during holidays, you’ll invariably obtain a lightning-fast response, which will contain the answer to a query, the solution to an obstacle or the details needed to sort out an issue yourself – if there’s something that you have to do on your end. If you use our services, you won't ever need to waste an entire day waiting around for a response like you would with plenty of other web hosting companies.