The presence of the customer and technical support that a cloud web hosting company provides will tell you a lot for the services which they offer too. When you're allowed to use only e-mail messages or tickets, you have most probably found a reseller not the website hosting provider. When this is the case, you will have to wait for a few days so as to get a problem resolved as your reseller may not be checking their communication regularly or they may have to contact the real hosting company for extra assistance. When the supplier provides you with various means of communication with quick response time that are available anytime, they are most likely the top provider, not only a reseller. Therefore you will get prompt assistance and top quality support as they will have direct access to the servers where your account is. No matter what the issue - sales or technical, it is generally better to have the option to get in touch with your web hosting company directly by using your preferred method of communication.

24/7 Customer Support in Cloud Web Hosting

All our cloud web hosting come with 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our web hosting services well before you make a purchase or you are an existing client and you have a question or some problem, you're able to contact us anytime, including holidays and weekends. We have many channels to contact us - a couple of phone lines around the world for your convenience and live chat support for pre-sales, billing and general questions; e-mail messages as well as support tickets for more complex matters or any troubles which need additional time to analyze and handle. Unlike many other web hosting providers, our trouble tickets come with a guaranteed maximum reply time of just 1 hour, so no matter what the problem is, it will be resolved timely and you will not waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you choose, you are able to benefit from our 24/7 support services even on public holidays. Your websites will be available constantly and so will we. With many different connection options, you're able to select the best way to contact us and learn more about our solutions in case you don't have an account yet, or ask for assistance if you are already among our customers. You can phone us, start a chat with a live consultant, send an email message or open a support ticket from the Help section of the Hepsia hosting Control Panel. The last two options feature a one-hour response time guarantee, although it rarely takes over 20 mins to get assistance regardless of the nature of the trouble. With our customer and tech support services, we will be available for you every time you need us, not several days later.

24/7 Customer Support in VPS Servers

Every single VPS server package that we provide comes with 24/7 customer and tech support, so if you encounter any trouble with the pre-installed software on the machine or you have any pre-sales or basic questions, you're able to contact us at any moment, even holidays and weekends. For your convenience, we supply different methods of communication - phone support with a couple of local numbers worldwide, live chat, e-mail messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues because it'll be easier to keep track of what is going on. The maximum warranted reply time for all email messages and tickets is sixty minutes, yet it rarely takes that long to get help. In case you acquire the Managed Services upgrade that we supply, our administrators can also help you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to receive well-timed support in general, let alone when you manage a whole server, that's why every single dedicated server that we supply includes 24/7 support with one-hour response time warranty regardless of the issue. The service is free of charge for any problems with the server or the software that was installed by our administrators through the setup, which means that you can contact us as many times as you wish, even during holidays. You can either open a trouble ticket from the billing section or you could send an email, and the actual reply time for either rarely surpasses 30 minutes as we have admins available 24-7-365. If you require general info about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers that we have on as many as 3 different continents or you can take advantage of our live chat service and talk to a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you'll be able to include to your server plan through the billing Control Panel.