Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client service crew is qualified to swiftly address all our cloud web hosting users’ concerns and advise questions. Via our ticketing system, it will be possible to send your question and a support crew fellow member is going to get back to you in only maximum an hour. In reality, practice has proved that the normal response period is Twenty or so minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our technical support service is delivered by a team of capable employees who definitely are prepared to answer to your question as soon as possible. You’ll be able to make contact with the technical support team by opening a help support ticket from your Site Control Panel or by posting us an e–mail. On business days, you may as well contact us on the phone or use the online chatting solution.

  • Intuitive help center

  • An Intuitive Help Section

  • PIT BAY Cloud Web Hosting and Domain Registrar’s Control Panel gives a huge know–how base which is incorporated into all areas. In each section, you will find a Help press button that will load for you a variety of step–by–step guides on how to work with a particular feature or complete a certain action. Also, we have created mini seminar videos so as to get a better idea of the Control Panel’s interface.