Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • We offer a one–hour response guarantee for any trouble ticket or e–mail that you send to our tech support staff. We’ll rapidly respond to all the standard questions and forward the case to our sysadmins in case further assistance is needed. If you make use of the Optional Admin Services package, we’ll carry out any of the included server management tasks at a time that has been discussed with you upfront.

  • Top quality support service

  • A Top–Class Support Service

  • Should you need assistance while working with the Site Control Panel or with any of the applications that we have installed on the dedicated server for you, do touch base with the tech support team at any time via the ticketing system. Besides, in case you require assistance administering your dedicated server, you can order our Optional Admin Services package, which includes Operating System updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and rebooting procedures, backup disk storage space, etcetera.

  • Intuitive help center

  • An Intuitive Help Area

  • Every dedicated web hosting plan is equipped with our free Site Control Panel, which boasts an integrated knowledge base and a set of educational video tutorials. Whenever you require assistance while working with the Site Control Panel, just press the Help or Videos buttons in the top right corner.