Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • In the Site Control Panel you will find an exhaustive Help Center section featuring various articles and commonly asked questions. They are answered by our support team of competent technicians. Just fill in your question and our intelligent system will return the best answer.

  • Top quality support service
  • Instructional Video Clips

  • We have prepared a selection of how–to video tutorials that detailedly explain how to rectify a common problem connected with your cloud web hosting account. You’ll find the educational video clips in the Help section.

  • Intuitive help center
  • A Sixty–Minute Support Ticket Response Guarantee

  • We back up all semi–dedicated servers with a round–the–clock support service and a 1–hour support ticket response time guarantee. Our experienced techs will be available to you around the clock to answer your enquiries and to deal with any problem that you could possibly encounter. Simply send a customer service request from the Help Center and we will respond to you momentarily.