Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Reply Guarantee

  • Our crew of techs will try their best to respond to your advice needs in less than 1 hour. If, however, the difficulty you have experienced needs the assistance of the Admin =Team,= we’ll forward the ticket to the person on shift and will post a reply to tell you.

  • Top quality support service

  • Expert Customer Help And Support Service

  • We offer you 24 hours a day technical help by using a super–fast ticketing program incorporated into your Control Panel. You may email us whenever you want about any of the applications that come pre–installed on your virtual server, this includes the selected Linux OS, the server administration panel and our in–house designed Site Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • A descriptive and constantly updated collection of articles is integrated into our custom–built Site Control Panel. It gives you quick tips about how to conduct all the basic web site management tasks. The Help section supplies comprehensive how to articles and reviews and step–by–step video training. You can open the Help zone by clicking on the Help or Video buttons in the top right corner of each Control Panel section.